Privacy Policy

1. Introduction

Daan ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, date of birth, location (city/state), and address
• Profile Information: Profile photo, bio/introduction, social media links (Facebook, Instagram), and donation history
• Donation Information: Ticket/donation details (title, description, category, location, images, videos)
• Communication Data: Messages, responses to donation requests, feedback, and ratings
• Contact Information: Any information you provide through contact forms or customer support inquiries

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, clicks, search queries, and interaction patterns
• Location Data: Approximate location based on IP address or device settings (with your permission)
• Cookies & Tracking: We use cookies and similar tracking technologies to enhance your experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and maintain your account
• To process and facilitate donation requests and responses
• To enable communication between donors and recipients
• To provide customer support and respond to inquiries
• To verify user identity and prevent fraud
• To send administrative updates and notifications
• To analyze usage patterns and improve platform features
• To comply with legal obligations and enforce our Terms & Conditions
• To personalize your experience on the platform

4. Information Sharing & Disclosure

4.1 Information Visible to Other Users

When you create a donation request (ticket), other users can see: your name, profile photo, bio, location, ticket details (title, description, category, images, videos), and feedback/ratings from previous interactions.

4.2 Information NOT Shared

We do NOT sell, rent, lease, or trade your personal information to third parties for marketing purposes. Your contact information (email, phone, address) is NOT publicly visible unless you choose to share it directly with other users.

4.3 Legal Disclosure

We may disclose your information if required by law, court order, or government request, and when necessary to enforce our policies and protect the rights and safety of our users.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS)
• Secure password storage using hashing algorithms
• Regular security audits and updates
• Limited access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your login information
• Track your preferences and activity
• Analyze platform usage and improve features
• Provide personalized content and recommendations

6.1 Google AdSense & Third-Party Advertising

We use Google AdSense to serve ads when you visit our platform. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the Internet.

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
• Users may opt out of personalized advertising by visiting Ads Settings.

You can control cookie settings in your browser preferences. Disabling cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

You have the right to:

• Access your personal information
• Correct or update inaccurate information
• Delete your account and associated data
• Opt-out of communications
• Export your data in a portable format

To exercise these rights, please contact us at [email protected]

9. Children's Privacy

Daan is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will immediately delete such information and terminate the child's account.

10. Third-Party Links & Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the "Last Updated" date and posting the revised policy on the Site. Your continued use of the platform constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: